Privacy Policy
Operated by: Shenzhen Beijiaai Medical Technology Co., Ltd.
At Shenzhen Beijiaai Medical Technology Co., Ltd., we design, manufacture and supply medical consumables including SpO2 sensors, temperature probes, ECG cables and related accessories. As a professional medical device supplier compliant with ISO 13485 standards, we treat data privacy with the same rigor as product quality control.
This Privacy Policy explains transparently what information we collect when you visit our website, how we use it to serve your business needs, and how we protect your data in full compliance with GDPR, CCPA, Google advertising policies and global data protection regulations. By using our website, you acknowledge and agree to the terms outlined below.
1. Information We Collect
We only collect data necessary for business communication and service delivery. We do not collect any personal health information (PHI), sensitive medical data or unnecessary personal details from visitors.
1.1 Information You Voluntarily Submit for Business Purposes
When you reach out to us for product inquiries, sample requests, OEM/ODM customization, after-sales support or certification document requests, you may provide:
- Full name, job title, company name and business background
- Work email address, phone number and company delivery address
- Product model requirements, customization specifications, order details and inquiry content
- Information related to quality claims, warranty requests or technical support
1.2 Information Collected Automatically
When you browse our website, we collect limited technical data via standard website tools and Google services to optimize your browsing experience:
- IP address, browser type, device model and operating system
- Pages viewed, visit duration, navigation path and traffic referral source
- Basic interaction data such as form submission and button clicks
1.3 What We Do Not Collect
We never actively collect sensitive personal data including your health records, financial account information, government ID numbers or religious/ethnic information. We also do not build user profiles for non-business purposes.
2. How We Use Your Information
All data is used exclusively for legitimate business purposes to deliver professional service to you, aligned with our core business scenarios:
- Inquiry & quotation service: To respond to your product consultation, compatibility matching, parameter inquiry and quotation request in a timely manner.
- Sample & order fulfillment: To arrange sample delivery, process bulk orders, coordinate logistics shipment and follow up on delivery status.
- OEM/ODM project support: To communicate customization requirements, confirm technical specifications, arrange prototype production and update project progress for your private label or custom product needs.
- After-sales & technical support: To handle warranty claims, provide product maintenance guidance, resolve compatibility issues and deliver technical documentation.
- Authorized business updates: To send you new product releases, industry updates, certification notices and promotional information — only with your explicit consent.
- Website experience optimization: To analyze website traffic via Google Analytics, adjust content structure and improve page performance to better match your information needs.
- Legal & compliance obligation: To meet applicable regulatory requirements, customs declaration rules and industry audit standards for medical device trade.
We will never use your personal data for purposes beyond the scope stated above without your prior written consent.
3. Information Sharing and Disclosure
We do not sell, rent or trade any of your personal or business data to third parties for commercial gain. This is a core commitment of our business ethics.
We may share limited, necessary data only in the following scenarios, and all third parties are bound by strict data confidentiality agreements:
- Authorized business service providers: Trusted partners that assist our daily operations, including:
- International logistics carriers (DHL, FedEx, UPS, etc.) for order delivery
- Payment processing institutions for trade settlement
- Cloud service and website technology providers for stable website operation
- Google Analytics and Google Ads for traffic analysis and precision marketing
- Legal and regulatory requirements: We may disclose data when required by valid court orders, official regulatory requests or applicable laws, or to protect our legitimate rights, property safety and operational security.
- Business transfer: In the event of a merger, acquisition or asset transfer, your data may be transferred as part of business assets, and will remain subject to the same privacy protection obligations.
4. Data Security & Retention
In line with our ISO 13485 quality management system, we implement full-process data protection measures:
- All data transmission on our website is encrypted via HTTPS protocol
- Internal data access is controlled by role-based permissions, limited only to personnel who need the data to perform their duties
- Regular security audits and data backup are performed to prevent unauthorized access, tampering, leakage or destruction
- All third-party service partners are selected based on their data security compliance qualifications
We retain your data only for the period necessary to fulfill business purposes and legal obligations: general business communication data is retained for 3 years after the last interaction; order and contract related data is retained for at least 5 years to comply with financial and customs regulatory requirements. When data is no longer needed, we will securely delete or anonymize it.
5. Your Data Protection Rights
We respect and fully support your data rights under applicable regional regulations. You may exercise the following rights at any time by contacting us via the information at the bottom of this policy. We will respond to all valid requests within 30 working days, free of charge.
For EU/EEA Visitors (GDPR Compliance)
- Right of access: Request a complete copy of the personal data we hold about you.
