Please contact your dedicated sales representative immediately and provide clear photos/videos of the products and outer packaging. After verification, we will arrange free replacement, full refund or credit in your next order, and bear all corresponding shipping costs caused by our fault.
For reusable medical devices and consumables, we offer a 12-month warranty from the date of delivery, covering manufacturing defects and functional failures under normal use and standard disinfection. Disposable products are guaranteed to be qualified and sterile upon delivery; we accept free replacement for any defective batch confirmed by our quality team.
Yes, we provide professional drop shipping services for cross-border distributors and online sellers. We can ship directly to your end customers with 100% neutral packaging, without any our company information, price tags or promotional materials inside.
For standard in-stock products, shipment is arranged within 1–3 working days after payment is received. For OEM customized orders, the production lead time is normally 10–20 working days, subject to order quantity and customization requirements. We will confirm the exact delivery schedule in the proforma invoice.
We support worldwide shipping via express (DHL, FedEx, UPS, TNT, door-to-door in 3–7 days), air freight (5–10 days to destination airport) and sea freight (25–40 days for large-volume orders). Common trade terms including EXW, FOB Shenzhen, CIF, CFR and DDP are all acceptable.
All patient-contacting parts are made of latex-free medical-grade materials such as medical TPE, silicone and non-toxic PVC, which have passed biocompatibility testing. They are non-irritating to skin and suitable for long-term clinical use, meeting hospital infection control requirements.
We implement a full-traceability quality management system: incoming raw material inspection, semi-finished product online testing, 100% functional and appearance inspection for finished products, and batch reliability sampling. Each production batch has a unique lot number and corresponding quality report for full traceability.
Our manufacturing system is ISO 13485 certified. Most of our medical consumables carry CE marking in compliance with EU MDR regulations, and some product lines meet FDA standards. Full sets of certificate documents, test reports and technical dossiers are available upon request for your local registration and market access.
Yes, we have an in-house R&D center and ISO 13485 certified production base, supporting full-spectrum OEM/ODM services. We can customize connector types, cable lengths, packaging designs, laser logos and even develop exclusive molds for new products. Our technical team will provide DFM feedback and sample confirmation before mass production.
For standard off-the-shelf medical consumables, the minimum order quantity starts from 10 pieces, suitable for sample testing and small-batch trial orders. For OEM/ODM services including logo printing, private labeling, custom packaging and parameter modification, the MOQ starts from 500 pieces, which is negotiable based on specific customization complexity and order volume.
